The consumer (you) has the right to withdraw from the contract without giving any reason within 14 days. The withdrawal period expires after 14 days from the day on which the consumer (you) or a third person, other than the carrier, and indicated by the consumer, acquires physical possession of the goods. To exercise the right of withdrawal the consumer is obliged to inform us of its decision to terminate this contract by an unequivocal statement by one of the following ways: 
1) con lettera raccomandata con avviso di ricevimento all’indirizzo: 
via Faentina 165/G 
48124 Ravenna
2) by fax to the following number: 0039 0544 1930164 
3) by email to the following contact: info@glomex.it 

The consumer shall send back the goods or hand them over to us without undue delay and in any event within 14 days from the day he announced his withdrawal from this contract, to the following address: Glomex Via Faentina 165 / G 48124 Ravenna - Italy 
The deadline is met if the consumer (you) send back the goods before the expiry of the period of 14 days. The products must be received by us perfectly intact and packaged in its original packaging. You will be refunded the value of the goods less the costs of shipping, packaging and labour. The cost of the return is borne by the buyer and it's usually no more than about 100 Euro. The right of withdrawal applies to natural persons acting for purposes not related to his professional activity. They are therefore excluded from the right to cancel purchases made by retailers and companies